Terms & Conditions | Online Movers & Storage

Welcome to Online Movers & Storage. By accessing and using our website (www.onlinemovers.miami) and services, you agree to the following Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By using our website and services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Services Provided

Online Movers & Storage offers professional moving and storage services, including:

Residential and commercial moving
Packing and unpacking
Junk and furniture removal
Home organizing
Additional services as detailed on our website

Service availability may vary by location and is subject to scheduling and resource availability.

3. Quotes & Payments

All moving estimates provided are non-binding and subject to change based on final service requirements.
Payments must be made as per the agreed terms, which may include deposits, full payment prior to service, or other arrangements specified at booking.
We accept major credit cards, bank transfers, and other approved payment methods.
Failure to complete payment may result in service cancellation or additional fees.

4. Cancellations & Rescheduling

Cancellations made 48 hours or more before the scheduled move will not incur a cancellation fee.
Cancellations made within 48 hours of the move may be subject to a cancellation fee.
Rescheduling is subject to availability and must be requested as soon as possible.

5. Liability & Insurance

We provide basic valuation coverage ($0.60 per pound per item) in compliance with Federal Motor Carrier Safety Regulations. This is included in all moves at no additional cost.

Optional Valuation Protection Plans

If no option is selected, shipment defaults to Option 1.

Option 1: Standard Liability (Included)

Liability limited to $0.60 per pound per article.

Option 2: OMS Protection Plan

Items may be repaired, replaced, or settled at depreciated value.
Excludes items exceeding $100 per pound.
Zero deductible.

For storage services, the same coverage level must be maintained throughout loading, storage, and delivery.

Option 3: Full Replacement Cost Insurance (3rd Party)

This optional coverage must be purchased in advance directly through a third-party provider and is subject to their terms, conditions, and deductible.

To better understand your coverage options and how to fully protect your belongings during your move, please review our Moving Insurance Guide (PDF).

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Electronics Coverage Disclaimer (Performance Limitation)

Online Movers & Storage is not responsible for internal performance or operability of electronic items such as televisions, computers, gaming consoles, stereo systems, printers, or similar devices, regardless of their external condition upon delivery.

All electronics must be:

Properly packed in their original manufacturer packaging, or
Professionally packed by our trained team (if coverage was purchased).

If these conditions are not met, claims for non-functional or damaged electronics will not be honored.
Note: The functionality of electronics cannot be verified before the move, and liability is limited to visible external damage only.

6. Customer Responsibilities

Provide accurate information when booking services.
Be present or designate a representative during the move.
Secure fragile, high-value, or personal items separately.
Follow all building or HOA moving rules and schedules.

7. Prohibited Items

For safety and regulatory reasons, we do not transport:

Hazardous materials (e.g., chemicals, explosives, flammable substances)
Perishable food
Illegal substances
Live animals or plants (unless specifically arranged in advance)

8. Dispute Resolution

Any disputes related to our services should first be attempted to be resolved amicably. If unresolved, they will be handled in accordance with the laws of the State of Florida.