FREQUENTLY ASKED QUESTIONS
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Wondering about your upcoming move? Visit our Moving FAQ section for detailed answers to common inquiries about local moves, long-distance relocations, storage solutions, and more. Get the answers you need today!
This section provides comprehensive information for every stage of your move. Learn about our accepted payment methods, what to expect during the moving process, and valuable tips to ensure everything goes smoothly.
Rely on Online Movers & Storage for a hassle-free moving experience.
We offer a range of services including full-service moves, packing and unpacking services, and eco-friendly moving options, and all additional services mentioned before and also described in our 5 different types of services.
Absolutely! Please provide us with some details about your move, and we'll give you a quick, no-obligation estimate. We do have a very convenient and modern way to get you an accurate estimate which is by using our friendly link that you can open from any device to record everything that you are planning to move. We’ll be able to see it on our end and quote you right away.
Our White Glove Service includes everything from packing to unpacking, delicate item handling, and debris removal. Lear more about our White Glove Service
No, Online Movers & Storage is not a broker and we do not hire subcontractors. We have a dedicated team of experienced, qualified, and background-checked crew members who handle all our moves.
Yes, Online Movers & Storage is fully licensed and insured. Our credentials ensure that your belongings are protected and handled with the utmost care.
Yes, we offer secure, climate-controlled storage solutions for both short-term and long-term needs.
Absolutely! Our team is trained and equipped to move pianos safely and efficiently.
Yes, we offer shuttle services for locations with limited access to ensure a smooth and efficient move.
Yes, we can provide a Certificate of Insurance for your building upon request to ensure compliance with building management requirements.
Yes, we offer a variety of packing services, including partial packing, full packing, and specialized packing for delicate items.
We offer a variety of additional services to enhance your moving and home organizing experience:
- Moving Crates for Rent: Eco-friendly, reusable moving crates.
- VIP Protection Plan: Premium protection for your belongings.
- Full Value Replacement Insurance Coverage: Comprehensive insurance for your items.
- TVs and Picture Unmounting & Mounting: Professional unmounting and mounting services.
- Cleaning: Pre- and post-move cleaning services.
- Wood Crating: Secure wooden crates for fragile items.
- Packing for Export: Specialized packing for international shipping.
- Home Utility Services Setup: Assistance with setting up home utilities.
- Short and Long Term Storage: Secure storage options for any duration.
- Junk and Furniture Dumping: Responsible disposal of unwanted items.
- Piano Moving Labor: Specialized labor for safe piano moving.
These services are designed to make your move as smooth and stress-free as possible. Lear more
Yes, we offer durable moving crates for rent for up to 10 days. More details
We'll assist you in setting up essential utilities in your new home, making the transition smoother.
Yes, we have specialized labor for moving pianos with care and expertise. Read more
Our residential organizing specialists can assist with organizing various areas of your home, including kitchens, closets, garages, and more. We can focus on specific areas or provide comprehensive home organization to make your living spaces more livable and functional.
Our Home & Small Office Organizer service helps clients create an efficient and organized workspace. We assist with setting up filing systems, databases, and other information management systems to enable you to run a successful small business or work effectively from home
The Konmari Method is a revolutionary tidying technique developed by Marie Kondo. Our services integrate this method to help you declutter by identifying items that bring you joy and letting go of the rest. We provide personalized support to transform your space, enhancing both your home and overall wellbeing. More details
We accept various payment methods, including credit cards, debit cards, and electronic transfers.
Payment is typically required before the offloading of your items at the delivery location.
Payment is typically required before the offloading of your items at the delivery location.
We recommend reserving your move at least 2-4 weeks in advance to ensure availability and proper planning.
Yes, we offer basic coverage at $0.60 per pound and additional insurance options to cover any damages. Our team takes great care to prevent damage, but we have measures in place to handle such incidents if they occur.
You can contact our customer service team directly if you have any questions or concerns after your move. We are always here to help.
Our team will provide you with an estimated arrival time prior to your move day. We strive to be punctual and will keep you informed of any changes.
A delivery window is a specified time frame in which your belongings are expected to arrive at the destination. We work to ensure timely delivery within this window.
Yes, you can select your preferred delivery date, and we will do our best to accommodate your request.
Our movers typically work until all tasks for the day are completed, which can vary depending on the complexity of the move.
We take all necessary precautions to ensure your move proceeds smoothly, even in inclement weather. We will keep you updated on any potential delays.
The duration of the move-out process depends on the size and complexity of your move. We provide an estimated timeline during the planning phase.
The number of movers assigned to your job will depend on the size and scope of your move. We ensure that the right number of movers are allocated to complete your move efficiently.
Yes, our movers can unmount your television and ensure it is safely packed for the move.
Yes, we can uninstall your air conditioner as part of our comprehensive moving services.
Any parking tickets incurred during the move will be handled by Online Movers & Storage. We take care to comply with all parking regulations.
It is recommended that you or a representative be present during the move to oversee the process and answer any questions that may arise.
Yes, we offer high-quality packing boxes and materials to ensure your belongings are securely packed.
It is recommended to empty dresser drawers to prevent damage and make the moving process smoother.
It is generally advised not to pack liquids, as they can spill and cause damage to your belongings. Please consult with our team for specific guidance.
We recommend using sturdy moving boxes instead of plastic bags to ensure your items are properly protected during the move.
PBO stands for "Packed By Owner." It indicates that the items were packed by the client rather than the moving company.
It is recommended to transport valuable items such as jewelry and important documents personally to ensure their safety.
Yes, there is a charge for wrapping and protecting furniture to ensure it is adequately safeguarded during transit.
Absolutely! We offer secure short-term and long-term storage solutions with cloud-based inventory tracking.
Absolutely! We offer secure short-term and long-term storage solutions with cloud-based inventory tracking.
Tipping is appreciated but not required. A typical tip ranges from $20 to $50 per mover, depending on the quality of service provided.
The size of the truck used for your move will depend on the volume of your belongings. We have a fleet of various sizes to accommodate different moving needs.
For safety and insurance reasons, clients are not allowed to ride in the moving truck.
Q: What moving services do you offer?
A: We offer a range of services including full-service moves, packing and unpacking services, and eco-friendly moving options, and all additional services mentioned before and also described in our 5 different types of services.
Q: Can I get a flat rate estimate for my move?
A: Absolutely! Please provide us with some details about your move, and we’ll give you a quick, no-obligation estimate. We do have a very convenient and modern way to get you an accurate estimate which is by using our friendly link that you can open from any device to record everything that you are planning to move. We’ll be able to see it on our end and quote you right away.
Q: How do you ensure the safety of my belongings?
A: Our team is trained to handle your belongings with care. We use high-quality packing materials such as very thick heavy duty blankets, bubble wrap, mirror and picture boxes and a variety of supplies to guarantee our packing labor. And we have an excellent track record of safe, secure moves.
Q: Do you offer storage solutions?
A: Yes, we offer both short-term and long-term storage solutions in secure, climate-controlled facilities with an unique cloud based inventory control system which will give you a piece of mind of knowing everything that is stored with a barcode tracking system.
Moving Services:
Q: What types of moving services do you provide?
A: We offer a variety of services, including full-service moves, packing and unpacking, hourly service, and more.Check our premier services out http://onlinemovers.miami/premiere-services/
Q: Can I hire movers just for loading and unloading?
A: Yes, you can choose our hourly service for loading and unloading labor only.
Q: What is the difference between partial packing and full packing?
A: Partial packing includes packing of furniture, while full packing covers all household goods, including kitchen items and clothes.
Q: What is the White Glove Service?
A: Our White Glove Service includes everything from packing to unpacking, delicate item handling, and debris removal.
Q: What additional services do you offer?
A: We provide services such as TV and picture mounting, cleaning, wood crating, home utility setup, short and long-term storage, partial value VIP protection Plan and more.
Pricing and Estimates:
Q: How do you calculate the cost of a move?
A: The cost depends on factors like the distance, the number of movers, hours worked, size of the move and additional services. Please provide details for an accurate estimate. here’s the link
Q: Can I get a ballpark estimate for my move?
A: Certainly! Provide us with some basic information, and we can give you a rough estimate.
Q: Do you offer free quotes?
A: Yes, we provide free, no-obligation quotes. Just fill out our online form, and we’ll get back to you, use our recording link or Feel free to schedule a consultation at your convenience.
Q: Are there any hidden costs I should be aware of?
A: We believe in transparent pricing. You’ll receive a clear breakdown of all costs before your move. Check our Google reviews, they speak for themselves!
Safety and Protection:
Q: How do you ensure the safety of my belongings during the move?
A: Our trained team uses quality packing materials, secure loading practices, and proper handling techniques to ensure your items’ safety.
Q: Do you offer insurance coverage for my belongings?
A: Yes, we offer a VIP Protection Plan, which covers claims up to $10,000.
Q: What happens if something gets damaged during the move?
A: We have a claims process in place. Contact us, and we’ll guide you through the steps to address any issues.
Storage Services:
Q: Can I store my belongings with you?
A: Absolutely! We offer secure short-term and long-term storage solutions with cloud-based inventory tracking.
Q: Is climate-controlled storage available?
A: Yes, our storage facilities are climate-controlled to protect your items.
Q: How do I access my stored belongings?
A: You can access your stored items by appointment. Just let us know when you’d like to retrieve them.
Scheduling and Booking:
Q: How far in advance should I book your services?
A: We recommend booking as early as possible to secure your preferred moving date.
Q: Can I reschedule my move?
A: Yes, you can reschedule with advance notice. Contact our team to make arrangements.
Q: Do you offer same-day or last-minute moves?
A: We’ll do our best to accommodate your needs, but we recommend booking in advance for the best availability.
Additional Services:
Q: Can I rent moving crates from you?
A: Yes, we offer durable moving crates for rent for up to 10 days.
Q: What is included in the concierge home utility setup service?
A: We’ll assist you in setting up essential utilities in your new home, making the transition smoother.
Q: Do you offer piano moving services?
A: Yes, we have specialized labor for moving pianos with care and expertise.
Payment and Billing:
Q: How and when do I make the payment?
A: Payment can be made by various methods, and we’ll provide you with details on when the payment is due.
Q: Is a deposit required to book your services?
A: Yes, we may require a small deposit to secure your moving date.
Q: Can I pay for additional services separately?
A: Yes, additional services like Handyman services, packing supplies and others are charged separately.
Logistics and Planning:
Q: How do I prepare for moving day?
A: We’ll provide you with a detailed checklist to help you prepare for moving day.
Q: Do I need to be present during the move?
A: While it’s not required, we recommend being present to oversee the process.
Environmental Concerns:
Q: Are your moving practices eco-friendly?
A: Yes, we offer eco-friendly moving options and use sustainable materials wherever possible.
Q: Do you recycle packing materials after the move?
A: We recycle materials such as (blankets, plastic moving crates and wardrobes), as part of our commitment to the environment.
Home Organizing Services:
Q: What is included in the home organizing service?
A: Our home organizing service helps you declutter and arrange your new space according to your preferences.
Q: Can you organize my home before I move in?
A: Yes, we can organize your new home before you arrive, so it’s ready for you.
VIP Protection Plan:
Q: How does the VIP Protection Plan work?
A: The VIP Protection Plan provides partial coverage for claims up to $10,000, offering peace of mind during your move.
Q: Is the VIP Protection Plan mandatory?
A: No, it’s optional, but we recommend considering it for added protection.
Contact and Support:
Q: How can I get in touch with your team?
A: You can reach us through our website, phone, email or Feel free to schedule a consultation at your convenience. We’re here to assist you.
Q: What are your customer support hours?
A: Our customer support team is available during regular business hours from 8am to 8pm ET during weekdays, and we have emergency contact options as well.
Terms and Conditions:
Q: Are there any cancellation fees?
A: Cancellation fees may apply if you cancel your move after a certain point. Please refer to our terms and conditions for details.
Q: What happens if my move is delayed or rescheduled?
A: Contact us as soon as possible, and we’ll work with you to adjust the schedule.
Unique Value Proposition (UVP):
Q: What makes your moving company unique?
A: Our commitment to quality, sustainability, and customer satisfaction sets us apart from the competition.
Chatbot Assistance:
Q: How can the chatbot assist me on your website?
A: Our chatbot can provide information about our services, answer common questions, and assist with booking and estimates.
Q: Can the chatbot help me with a moving checklist?
A: Yes, our chatbot can guide you through a moving checklist to ensure you’re well-prepared.
Online Booking:
Q: Can I book your services online?
A: Yes, you can book our services directly through our website.
Booking and Scheduling:
Q: How do I schedule a move with your company?
A: You can schedule your move by filling out our online booking form, contacting our team directly or Feel free to schedule a consultation at your convenience.
Q: Can I change the date of my move after booking?
A: Yes, you can reschedule your move with advance notice. Please contact us to make the necessary arrangements.
Q: What information do you need to book a move?
A: We’ll need details such as your current address, destination, preferred moving date, and contact information.
Q: Is there a fee for changing the moving date?
A: Changing the date may be subject to availability, and additional fees may apply.
Packing Supplies:
Q: Can I purchase packing supplies from you?
A: Yes, we offer packing supplies for sale, and they can be delivered to your location.
Q: Do you offer eco-friendly packing supplies?
A: Yes, we provide eco-friendly packing materials to minimize environmental impact.
Q: Can I return unused packing supplies?
A: Yes, you can return any unused packing supplies for a refund.
Moving Logistics:
Q: How do I prepare my appliances for the move?
A: We recommend cleaning and securing your appliances before moving day.
Q: Do I need to disconnect my appliances before you arrive?
A: Yes, please disconnect and prepare your appliances before our team arrives.
Q: How do you handle fragile or delicate items?
A: Fragile items are handled with extra care, and we use special packing materials to protect them.
Packing and Unpacking:
Q: Can I leave my clothes in the drawers during the move?
A: Yes, you can leave clothes in the drawers for most moves, but please remove any valuables.
Q: Do you provide packing services for electronics?
A: Yes, our packing services include safe packing for electronics.
Q: Will you unpack my belongings at the destination?
A: Unpacking services are included in our White Glove and Supreme Experience packages.
Moving Day Details:
Q: What time will the movers arrive on moving day?
A: We’ll provide you with an estimated arrival time for our movers.
Q: How long does a typical move take?
A: The duration of a move depends on various factors, including the distance, if you have stairs or elevators and the volume of items.
Q: Do I need to be present at both the pickup and delivery locations?
A: It’s best to be present at both locations to ensure a smooth transition or someone that you trust to supervise and guide the process.
International Moves:
Q: Do you offer international moving services?
A: No, we don’t offer international services at the moment.
Q: Can you handle customs clearance for international moves?
A: No, we don’t handle customs clearance for international moves at the moment.
Payment Options:
Q: What forms of payment do you accept?
A: We accept various payment methods, including credit cards, checks, and online payments but the safest and our preferred method is Zelle.
Q: Can I pay for my move in installments?
A: We offer flexible payment options, and you can discuss installment plans with our team.
Customer Reviews:
Q: Do you have customer reviews or testimonials?
A: Yes, you can find customer reviews and testimonials on our website and other review platforms. Check our Google reviews, they speak for themselves!
Q: Can you provide references from previous customers?
A: We can provide references upon request to give you confidence in our services.
Moving Day Arrival:
Q: How will I recognize your moving team on the day of the move?
A: Our movers will arrive in a company-branded truck, wearing uniforms with our logo.
Q: What should I do when the movers arrive?
A: Please be ready to greet the movers and provide them with any special instructions.
Storage Fees:
Q: Are there any additional fees for storing my belongings?
A: Storage fees may apply based on the duration and volume of items stored. We’ll provide you with a clear breakdown.
Q: Can I access my stored items anytime?
A: Access to your stored items is available by appointment during our operating hours.
Piano Moving:
Q: How do you move pianos safely?
A: Our specialized piano moving team uses proper equipment and techniques to ensure the safe transport of pianos.
Q: Do you tune the piano after the move?
A: We recommend having a piano tuner service the instrument after the move.
Cancellations:
Q: What is your cancellation policy?
A: Our cancellation policy is outlined in our terms and conditions. Cancellation fees may apply depending on the notice given.
Q: Can I cancel my move due to unforeseen circumstances?
A: We understand that emergencies happen. Please contact us as soon as possible to discuss your situation.
Customized Moves:
Q: Can I customize my moving package?
A: Yes, you can tailor your moving package to fit your specific needs.
Q: What if I need additional services not listed in your packages?
A: We can discuss adding custom services to your move. Please contact us for details.
Emergency Moves:
Q: Can you accommodate last-minute or emergency moves?
A: We’ll do our best to accommodate your needs, even in emergency situations. Please contact us immediately.
Q: Do you offer 24/7 emergency moving services?
A: We have emergency contact options for urgent situations.
Online Inventory:
Q: How does the cloud-based inventory system work for storage?
A: Our cloud-based inventory system allows you to track your stored items online for easy access and management.
Q: Can I update my inventory online?
A: Yes, you can update your stored inventory online for added convenience.
Moving with Pets:
Q: How should I prepare my pets for the move?
A: We recommend preparing your pets by keeping them in a secure area during the move.
Q: Do you offer pet transportation services?
A: We don’t offer pet transportation services, but we can provide guidance on pet travel.
Moving Valuables:
Q: How do you handle valuable items during a move?
A: Valuable items are handled with extra care and can be packed separately for added security.
Q: Do you offer additional insurance for valuable items?
A: Yes, you can discuss additional insurance coverage for valuable items with our team.
Eco-Friendly Practices:
Q: What eco-friendly practices do you follow during moves?
A: We use eco-friendly packing materials and practices to reduce our environmental impact.
Q: Can I request specific eco-friendly options for my move?
A: Absolutely! Please let us know your preferences, and we’ll accommodate them.
Moving Artwork:
Q: How do you handle the transportation of artwork?
A: Artwork is handled with extra care and can be Crated for added protection during the move.
Q: Do you offer climate-controlled storage for artwork?
A: Yes, we provide climate-controlled storage options for artwork and valuable items.
Storage Inventory Updates:
Q: How often can I update my stored inventory?
A: You can update your stored inventory as often as needed to reflect changes.
Q: Is there a fee for updating the stored inventory?
A: There is typically no fee for updating your stored inventory.
Local Moves:
Q: Do you handle local moves within South Florida?
A: Yes, we provide local moving services within South Florida and surrounding areas.
Q: How soon should I book for a local move?
A: It’s recommended to book your local move as soon as you have a confirmed moving date to secure your preferred time slot.
Booking and Payment Terms:
Q: What are the payment terms for your services?
A: Payment is due and payable in full prior to the unloading process at your destination of the move or service. You can find accepted forms of payment in our terms and conditions.
Q: Can I make changes to my booking after it’s been confirmed?
A: Yes, with 72 hrs notice of your move date and any changes are based on our availability. Last minute changes made to the services may result in additional charges. Please refer to our terms and conditions for details.
Operational Expenses Surcharge:
Q: What is the Operational Expenses Surcharge?
A: The Operational Expenses Surcharge is a 7% surcharge added to the overall service cost to cover expenses such as trucks, moving equipment, pads, and dollies depreciation. It helps us maintain high-quality service standards.
Forms of Payment:
Q: What forms of payment do you accept?
A: We accept cash, bank wire, Visa, MasterCard, Discover, American Express credit cards/debit cards, and our preferred one which is “Zelle” that has no fees. A 4% surcharge applies for all credit and debit card usage.
Coverage and Liability:
Q: What is the standard mover’s liability coverage included in the service?
A: The standard coverage is 0.60 cents per pound, per article for moves. For internal moves, it’s 0.06 cents per pound, per article. Regardless of the true value of the item.
Q: Can I purchase additional coverage for my belongings?
A: Yes, you can purchase the OnlineMovers VIP Protection Plan for added coverage. Please refer to our terms and conditions for details.
Cancellation Policy:
Q: What is your cancellation policy?
A: Deposits are fully refundable up to 72 hours before your scheduled move or service date. Deposits are non-refundable within72 hours of the move or service date.
Promotional Specials:
Q: Can I combine multiple promotional offers?
A: Promotional offers cannot be combined. If your move extends beyond the services included in a promotion, hourly local rates and the 7% surcharge may apply.
Storage and Overnight Hold:
Q: Do you offer storage services?
A: Yes, we offer storage services starting at $595 per night. You can also rent secured storage units starting at $250 each per month. Please refer to our terms and conditions for details.
Q: Is there a fee to access my storage vault(s)?
A: Yes, there is a $150 access fee per unit to cover labor for arranging access to your storage vault(s). Please see our terms and conditions for more information.
Prohibited Items:
Q: Are there any items that cannot be transported or stored?
A: Yes, there are items that we do not transport or store, including bank bills, coin or currency, jewelry, firearms, ammunition, and more. Please review our terms and conditions for the complete list.
Packing Materials:
Q: Do you offer packing materials?
A: Yes, we offer professional-grade packing materials for a nominal charge. You can also request customized packing materials.
Rights and Responsibilities Handbook:
Q: Where can I find the Rights and Responsibilities Handbook?
A: You can download the Rights and Responsibilities Handbook on our website for a comprehensive guide to your rights and responsibilities during a move.
Ready to Move? Brochure:
Q: Where can I find Ready to Move Brochure?
A: You can download the Ready to Move by clicking here you will find helpful information and tips to prepare for your move.
Contact Information:
Q: How can I contact your customer service team?
A: You can reach our customer service team at (305) 539-0553 or by emailing [email protected]. We’re available during weekdays from 8 am to 8 pm.
Customer’s Responsibilities:
Q: What are my responsibilities as a customer when it comes to reading moving documents?
A: As a customer, you should read all moving documents issued by the mover or broker to stay informed about your move. Click here
Q: What should I do if I can’t be available at the time of pickup and delivery?
A: If you can’t be available, it’s important to appoint a representative to act on your behalf during pickup and delivery.
Q: How should I handle changes related to my shipment or move dates?
A: It’s your responsibility to promptly notify your mover if there are any changes regarding your shipment or move dates.
Q: What is my responsibility in terms of making payments?
A: You are responsible for making payments in the amount required and in the form agreed upon with the mover.
Q: When should I file claims for loss, damage, or delays?
A: If necessary, it’s your responsibility to promptly file claims for loss, damage, or delays with your mover.
Estimates:
Q: What types of estimates do movers offer?
A: Movers offer different types of estimates, including binding and non-binding estimates, which determine how charges are calculated.
Q: What is Full (Replacement) Value Protection?
A: Full (Replacement) Value Protection is a comprehensive option that covers your household goods during the move. It’s explained in detail here http://onlinemovers.miami/local-moving-company/full-value-replacement-insurance-coverage/
Q: What is Waiver of Full (Replacement) Value Protection?
A: Waiver of Full (Replacement) Value Protection is an option that provides minimal coverage, and it’s explained in your mover’s terms.
Binding Estimates:
Q: How does a binding estimate work?
A: A binding estimate guarantees that you won’t pay more than the amount on the estimate. However, changes can be negotiated under certain conditions.
Q: Can the mover bill me for additional expenses after the move?
A: Yes, if there are unforeseen circumstances, such as elevators or stairs at the destination, the mover may bill for additional expenses.
Non-Binding Estimates:
Q: What is a non-binding estimate?
A: A non-binding estimate provides an estimate of the cost of your move, but it’s not a guarantee of final costs. It’s based on actual weight and services.
Q: What’s the maximum amount I can be charged with a non-binding estimate?
A: You cannot be charged more than 110 percent of the original non-binding estimate at the time of delivery.
Reducing Mover’s Liability:
Q: How can I limit or reduce the mover’s liability for loss or damage?
A: Your actions, your choice of coverage, and declaring a lower value for your shipment can limit or reduce the mover’s liability.
Q: Is it advisable to choose the Waiver of Full Value Protection (Released Value)?
A: Choosing the Waiver of Full Value Protection provides minimal protection and should be carefully considered.
Loss and Damage Claims:
Q: How long do I have to file a claim for loss or damage to my items?
A: You have 9 months from the date of delivery to file a claim for loss or damage. The claim should be submitted in writing to your mover or its third-party claim processor.
Before You Move:
Q: Where can I obtain the brochure “Ready to Move?” and the booklet “Your Rights and Responsibilities When You Move” from the mover?
A: You can obtain these documents on our website, here you have the links to download them.
https://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Rights-and-Responsibilities-2013.pdf?
https://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Ready_To_Move_Brochure_2006.pdf
Q: How can I get recommendations for a reliable mover?
A: You can ask for recommendations from neighbors, friends, and relatives who have experience with movers.
Q: Is it important to check with the Better Business Bureau regarding the mover?
A: Yes, it’s a good idea to check with the Better Business Bureau to gather information about the mover’s reputation. Here’s our credential
Q: What should I know about the mover’s responsibilities for potential damages to my belongings?
A: You should find out what the mover’s responsibilities are in case of damages that may occur to your belongings.
Q: Does the mover have a dispute settlement program?
A: It’s important to ask the mover if they have a dispute settlement program in place.
Q: How many estimates should I obtain from movers, and why?
A: You should obtain estimates from at least three movers to compare costs and the services they provide.
Q: How can I check if the interstate mover is registered with FMCSA?
A: You can check whether the interstate mover is registered with FMCSA and has a USDOT number through the FMCSA website.
Q: What should I know about pickup and delivery of my household goods?
A: You should find out how and when the pickup and delivery of your household goods will occur.
Q: How can I contact the mover before, during, and after the move?
A: You should ask the mover for their contact information and how they can be reached at different stages of the move.
Q: Is it important to insure my belongings adequately before the move?
A: Yes, it’s crucial to ensure that your belongings are adequately insured before the move to protect them.
Moving Day:
Q: Should I be present on moving day, and why?
A: Yes, it’s important to be present on moving day to answer questions and provide directions to the movers.
Q: What should I do while the movers are inventorying my household goods?
A: You should accompany the movers as they inventory your household goods and address any questions about their condition.
Q: What documents should I carefully read and understand before signing?
A: Before signing any documents, you should carefully read and understand the estimate, order for service, bill of lading, inventory, and all other completed documents.
Q: Why should I keep the bill of lading until my goods are delivered and claims are settled?
A: It’s important to keep the bill of lading until your goods are delivered, charges are paid, and any claims are settled for documentation purposes.
Q: What should I do before the moving truck leaves my current residence?
A: Before the moving Truck leaves, take one final look throughout the house to ensure nothing has been left behind.
Q: Is it important to provide the driver with directions to my new home?
A: Yes, you should provide the driver with directions to your new home to ensure a smooth delivery.
Q: How can the moving company reach me during the move?
A: You should inform the driver and the moving company of where you can be reached during the move.
Delivery Day:
Q: Should I be present on delivery day, and why?
A: Yes, it’s important to be present on delivery day to answer any questions and provide directions.
Q: When should I pay the driver, and how?
A: You should pay the driver or the foreman according to the terms of your agreement before your goods are unloaded.
Q: What should I do while supervising the unloading and unpacking of my goods?
A: You should supervise the unloading and unpacking of your goods and note on the inventory list any items that are damaged before signing any documents.
These questions and answers are based on the provided information to help consumers prepare for a smooth moving experience.
Hourly Service:
Q: What is the Hourly Service package?
A: Hourly Service is a package where you pay for the time spent on your move. It includes loading, transportation, and unloading of your belongings.
Q: Is packing included in the Hourly Service package?
A: No, packing is not included in this package. You are responsible for packing your items before the movers arrive.
Q: Does Hourly Service cover the cost of packing materials?
A: No, you need to purchase packing materials separately if you choose Hourly Service.
Q: Are there any additional charges for stairs or heavy items in the Hourly Service package?
A: Yes, there may be additional charges for stairs, heavy items, or other challenging conditions that extend the moving time.
Q: Can I customize the Hourly Service package with additional services?
A: Yes, you can add any additional services for a fee.
Partial Packing:
Q: What does the Partial Packing package include?
A: Partial Packing includes packing services for specific items or rooms that you choose “large furniture and fixtures”. Movers will pack and protect these items for you.
Q: How do I decide which items/rooms to include in the Partial Packing package?
A: You can choose which items or rooms you want to be packed when scheduling your move.
Q: Are packing materials provided in the Partial Packing package?
A: Yes, packing materials are provided for the items or rooms you select for packing.
Q: Can I add additional packing services to the Partial Packing package?
A: Yes, you can add more packing services for other items or rooms if needed.
Q: Is the cost of packing materials included in the package price?
A: Yes, the cost of packing materials for the selected items/rooms is included.
Full Packing:
Q: What is included in the Full Packing package?
A: Full Packing includes comprehensive packing services for all your belongings. Movers will pack, wrap, and protect everything (clothes, kitchen, delicates, etc)
Q: Are packing materials provided in the Full Packing package?
A: Yes, all packing materials needed for your entire move are provided.
Q: Do I need to prepare anything before movers arrive for Full Packing?
A: No, you don’t need to prepare anything. Movers will take care of packing your entire home.
Q: Can I request additional packing services with Full Packing?
A: Full Packing covers all packing needs, so additional packing services are not necessary.
Q: Is unpacking included in the Full Packing package?
A: Unpacking is not included but can be added as an extra service.
White Glove Service:
Q: What distinguishes the White Glove Service from other packages?
A: White Glove Service provides a higher level of care and attention to detail. It includes packing, unpacking and debris removal.
Q: Is White Glove Service suitable for delicate or valuable items?
A: Yes, White Glove is ideal for delicate and valuable items as it includes specialized handling and packing.
Q: Do I need to be present during unpacking in the White Glove Service?
A: It’s not necessary, but you can choose to be present during unpacking to provide guidance if desired.
Q: Does White Glove Service cover the disposal of packing materials?
A: Yes, White Glove Service includes the removal and disposal of all packing materials.
Q: Can I customize the White Glove Service further with specific requests?
A: Yes, White Glove Service is highly customizable to meet your specific needs, including additional services like storage or custom crating.
Supreme Experience:
Q: What makes the Supreme Experience package the most premium option?
A: Supreme Experience offers a luxurious moving experience with a dedicated team, personalized concierge service, and added perks.
Q: Are there any special amenities included in the Supreme Experience package?
A: Yes, amenities such as VIP handling of your belongings, fine art transportation, and custom packing are part of this package.
Q: Does Supreme Experience include unpacking and setup at the destination?
A: Yes, unpacking and complete setup of your new home are included in this package.
Q: Can I request additional services not listed in the Supreme Experience package?
A: Absolutely, Supreme Experience is fully customizable to accommodate any additional requests or services you may have.
Q: Is there a dedicated contact person for Supreme Experience customers?
A: Yes, you will have a dedicated team of expert home organizers who will assist you throughout the entire move and address your specific needs.
- Q: Can I get a quote for my upcoming Move?
- A: Absolutely! We would love to help you with that. We can start with a few questions to get a better picture of your move and then figure out what kind of estimate will be the best choice for you.
- Q: Do you handle single item jobs/moves?
- A: Yes, we can help you move a single item. Let’s gather a little bit more information about your specific needs and we can get you an estimated price.
- Q: Can you disassemble and reassemble my furniture?
- A: Absolutely!! Our team comes equipped with the tools needed to disassemble and reassemble most furniture.
- Q: Can you move pianos?
- A: Yes we can, we need a picture of it, origin and destination addresses along with any additional info about access (stairs, elevators, long carry) in order to quote you. .
- Q: Can you move hot tubs?
- A: No, we are not offering this service at the moment.
- Q: Can you move mobile homes?
- A: No, we do not offer that service.
- Q: Can you Pack?
- A: Yes, we can and we would love to set up an in-home or virtual estimate to get you the most accurate estimate possible.
- Q: Can you move flammable or explosive items?
- A: No, we do not have the correct license for that. All of those items must be moved by the customer.
- Q: Do my drawers in my furniture need to be emptied?
- A: Yes, we do require all drawers we move to be emptied, for the safety of the items and our crew.
- Q: Are you licensed and insured?
- A: Yes, we are fully licensed and Insured?
- Q: Are my belongings covered if damage occurs?
- A: Yes, we offer partial value protection in the form of valuation up to $10.000 in claims, however you can elect to drop down to a basic value protection which covers 60 cents per pound. We can also recommend you with a third party provider if you are looking for full value protection.
- Q: Can you deliver boxes?
- A: Yes, we can also help you figure out how many boxes and what other additional materials you may need to help make your pack a success. We will also not charge you for material you may not end up using.
- Q: Can you disconnect and reconnect my Washer and Dryer?
- A: Yes, the only dryers we will not disconnect or reconnect are gas dryers.
- Q: How much do you charge per hour?
- A: In order to give you an accurate answer, let’s gather a little bit more info about your specific moving needs.
- Q: Do you have a minimum?
- A: Yes, we do ask for a 2 hour minimum.
- Q: Do you require a deposit?
- A: Yes, we require a $100 deposit to save the date for your move, which is no extra cost to you as it goes towards your move and it is fully refundable up to 48 hours from the date of the move
- Q: How do you guys charge?
- A: The majority of our move is billed hourly, however there are other charges we have based on your specific moving needs.
- Q: How do your hourly charges work?
- A: Firstly they differ based on how many movers we supply. We start the clock when we arrive at your location and stop the clock when the move is finished, that way you are not charged an hourly rate for the drive time to and from your move. After our 2 hour minimum we charge by 30 minute increments.
- Q: Can you unmount my TV
- A: Yes, we can
- Q: Can you transport my vehicle?
- A: Yes we can, we need origin and destination addresses and vehicle registration in order to quote you.
- Q: What measures do you take during Inclement Weather?
- A: Safety is our top priority. In cases of extreme weather, we will work with you to reschedule or make necessary arrangements to ensure the safe transport of your belongings. We generally follow school closures, as they generally dictate if roads are safe to drive on.
- Q: How can I best prepare for moving day?
- A: We recommend decluttering, labeling boxes, and notifying important parties of your move. Also ensuring that all belongings are packed in boxes and sealed is crucial to preparation of the move, but we can help with all that if you would like. For safety reasons we also recommend setting aside some child care for the little ones if at all possible. We also recommend removing any pets the day of the move to keep them safe.
- Q: Do you have any Testimonials or references?
- A: Yes, we are proud of the work we do and the community we serve. Please feel free to check our website or Google reviews for testimonials, or contact us for references.
- Q: What steps do you take to ensure the safety of my belongings?
- A: We use high-quality packing materials, regularly service our moving vehicles, and continuously train our staff in the best moving practices. We treat your items as if they were our own.
- Q: Do you do Interstate moving?
- A: Please call us for all interstate inquiries as we would like to discuss our options further.
- Q: Do you provide just moving labor?
- A: Yes, we do.
- Q: What forms of payment do you take?
- A: We accept most card providers, Zelle, and wire transfers.
- Q: Do you provide commercial moving.
- A: Yes we can help you with most commercial moving needs.
- Q: How much notice do you require?
- A: We generally suggest booking with us at least 1 week in advance for your move, but if we have the availability we can generally book 48 hours in advance, depending on the size of your move.
- Q: What kind of discounts do you all give?
- A: We offer a 10% military and Manager approved discounts.
- Q: Do you take donation items
- A: Yes, we can take certain donation items, however this will result in a small donation take away fee.
- Q: Do you provide junk removal?
- A: Yes, but we do not remove organic yard waste of any kind, or anything else that could potentially make our truck dirty.
- Q: How early do you all start?
- A: We typically start at a time window between 8 and 9AM, and you will receive a text alert to your phone letting you know when the movers are expected to arrive.
- Q: How are your estimates based?
- A: Our estimates are mostly based on time and services provided. This is why it is vital that we get an accurate count of what you will be moving and the services and material needed for your specific move. If you don’t see the items listed on your inventory on the estimate, or need to add items please let us know so we can update your estimate. If we are not able to collect that information from you, we will offer you our Hourly “ Pay as you Go” service.
- Q: What if you go over the hours estimated on the estimate?
- A: We try our best to accurately estimate the amount of movers and hours needed for your specific move, however it is important to understand that if we do go over the estimated time, you will be charged for any of the time we go over, as estimating moving jobs is not an exact science because of the amount of different variables that can affect the time spent on a job.
- Q: Can you move animals?
- A: No, we do not offer that service.
- Q: Can you move live plants?
- A: Yes we can, but we do not take responsibility if the plant is damaged or dies from the result of transportation.
- Q:What does your truck charge entail?
- A: We charge a flat fee per truck, for the reservation of our truck for your move, it also pays for gas and other expenses that occur during the trip.
- Q: Can we help with the moving process?
- A: Yes you may, but we do not take responsibility for anyone getting hurt during the moving process, and people other than our movers are not allowed in the truck for insurance purposes.
- Q: How long do I have to file a claim for damage?
- A: 90 days
- Q:How big is your truck?
- A: Depends on the size of your move, but we generally send out a fully stocked 26ft box truck.
- Q:Do you match quotes from other moving companies?
- A: We have no problem looking at any quotes from other moving companies and considering matching or adjusting our prices closer to that of another moving company but can not tell for sure until we discuss your specific job.
- Q: Do you guys have lunch?
- A: On the longer days we will stop the clock and take lunch anywhere from 20-40 minutes. We will of course notify you when our lunch will take place.
- Q: Do you accept tips?
- A: Yes we do, while it is not required, our movers will surely appreciate any tips given.
- Q: Can we buy lunch for the movers?
- A: Yes you can, that will be greatly appreciated.
- Q: What if there is a delay in my move when the movers show up?
- A: If there is a delay that is out of your control we will generally stop the clock.
- Q: What happens if it is raining or snowing during the move?
- A: If we have to stop for rain or snow, then we will also stop the clock to let the storm pass.
- Q: Are you guys hiring?
- A: Please fill out our form here
