FREQUENTLY ASKED QUESTIONS

Find answers to your questions or concerns in our FAQ section below. You'll also see some moving tips you can apply on your next move!
How far in advance should I schedule my move?

The earlier the better! 2-4 weeks is what we usually prefer, but if you plan on moving during our peak times which is summer, end of the month or a weekend, please call us 4-6 weeks before your planned date.

Do Ineed an estimate

We usually can give you a pretty accurate quote over the phone based on the information and inventory you provide. We do suggest an on-site estimate if you have a larger home (4+ bedrooms), commercial move (office space) or any unusual items (pool table, piano, hot tubs ect.) Estimates are non-biding and free of charge.

When should I hire a moving company?

To make sure you’ll be able to hire the best movers and to get the best price, hire a moving company at least a few months in advance.

What payment methods are accepted?

We accept all major credit cards and cash. No personal checks unless previously agreed on.

MOVING TIPS
Online Movers & Storage serves South Florida (Dade, Broward, Palm Beach) for decades. Our years of experience led us to come up with these tips that will surely help you on your next move.
packing bedding, blankets and pillows

Bedding

Place bedding in large boxes or garbage bags that are clean and secure. Light articles such as blankets or pillows may be put into furniture drawers.

bedroom sets and furniture

Beds

Box springs and mattresses may be placed into mattress covers or cartons. OMS will dismantle your beds, place them on furniture blankets inside the truck.

packing and moving your fine china

China

Wrap china and all fragile objects in wrapping paper individually, preferably using small boxes, or dish pack boxes. Large plates and heavy items should be placed in the bottom of the box; smaller items, such as glasses and saucers should be placed on top. Do not over pack each box, or place items above the edge of the box.

moving books and study materials

Books and Magazines

Books should be packed into small, book cartons, and secured with packing tape. Wrap valuable books individually. DO NOT pack books in furniture drawers as the extra weight could damage your furniture. Pack canned goods in small, sturdy boxes. Do not over pack. Boxes should not weigh over 50 lbs.

delicate clocks and antique items

Clocks

Pendulums on clocks should be removed or secured tightly to the base of the clock. Small clocks may be wrapped and placed in boxes.

food

Food

OMS will not be liable for damage caused by food spilling on other items. Perishable food should never be stored or shipped.

moving fish tanks and animals

Fish Tanks / Aquarium

OMS does not insure fish tanks or aquariums. If you would like us. to take them regardless, they must be emptied of water, stones, or any other debris.

refrigerators and appliances

Refrigerators

Defrost and thoroughly dry your refrigerator before moving. This is very important. The doors should be left open several hours to air after defrosting. All trays, shelves, and removable parts should be removed and wrapped separately. All perishable food must be removed as well, and can be placed into a cooler with ice to preserve.

packing clothing

Clothing

Wardrobe boxes are provided by OMS for an extra charge and are used to transport hanging clothes from your closet. Wardrobes will hold approximately 25 hangers depending upon the size of your garments. This is the best way to transport hanging clothes as they will be transported to you clean and wrinkle-free. Other clothing should be placed in medium to large boxes, suitcases, trunks, or left in dresser drawers.

moving glass tops and delicate furniture

Glass Tops to Furniture

For long-distance moves it is a good idea to have these items crated. For local moves they will be wrapped in furniture blankets and placed safely in the truck.

grandfather clocks and antiques

Grandfather Clocks

Remove chimes. Secure weight chains tightly against the back of the clock with wire or strong string and remove weights and pendulums. If uncomfortable packing yourself, OMS will pack it safely for you.

piano movers in south florida

Pianos

OMS uses specialized piano moving equipment to move any size piano. Each piano is moved differently according to the type, weight, and flights of stairs involved. OMS charges additionally for this service.

packing and moving computers and small electronics

Computers / Copiers

OMS does not insure computers, copiers, or any other computer-related items unless they are listed as additional insured. Because of the fragility of these items, it is impossible to assure that they will work the same as before transportation simply due to the bouncing of the items in the truck. It is best to take these items in your car ahead of time. Copiers will be wrapped with furniture blankets and shrink wrap to ensure extra safety.

packing kitchen appliances and utensils

Kitchen Utensils

Kitchen utensils should be placed in small boxes, or dish pack boxes. Durable, heavy pieces placed on the bottom, and light ones on top. All of the items should be wrapped in paper, or towels, to prevent scratching. Toasters, irons, waffle irons, mixers, etc., may be wrapped individually and placed in medium-sized cartons with other kitchen utensils. Once again, place heavier items on the bottom; lighter items on top.

move your yard equipment like mowers and trimmers

Mowers / Gasoline Powered Tools

Gas tanks should be drained and all reservoirs emptied. No flammable mixtures or articles may be transported by public carriers.

moving rugs and carpets

Rugs

It is not necessary to remove rugs from the floors. OMS will do this for you. If you are going to be storing rugs or carpets, it is a good idea to have them cleaned beforehand.

secure moving

Valuables

Legal documents, important papers, jewelry, and currency should be handled by you personally. Keep them in your immediate possession. OMS is not liable for these items.

move tv's and electronics

Television Sets

All television sets should be moved in their original boxes whenever possible. If the original boxes have been discarded, then OMS will wrap the televisions in furniture blankets. Widescreen televisions will be wrapped in furniture blankets, and shrink wrapped to ensure safety.

move sound equipment

Stereos / VCR / DVD / Bluray

All stereo components should be placed in their original boxes whenever possible. If the original boxes have been discarded, components can be either placed in medium, or large boxes, or wrapped in furniture blankets. If placed in boxes make sure that there is padding in between each component.

picture packing and moving

Paintings and Pictures

Small pictures may be wrapped individually and placed in medium/large boxes. Large and valuable pictures and paintings must be wrapped in furniture blankets, placed in mirror cartons, or crated for moving. OMS will not be liable for paintings of exceptional value unless they are listed as additionally insured.

closet packing

Particle Board Furniture

OMS does not insure unstable particle board furniture due to its breakability. Particle board was not built to be moved: only kept in place. The only way to ensure it being delivered safely to your new home is to disassemble it in its entirety, and reassemble it again once you arrive.

we move plants

Plants

OMS does not insure plants and their containers, and suggests that they should be handled personally by the owner. OMS occasionally will move large plants/pots but will assume no responsibility to any damage that might occur to them.

inventory and tracking for your move

Records

Pack records on end, side by side, to provide the greatest resistance to weight pressure. Use sturdy, small boxes only.

premium moving and storage services

Jewelry

Keep valuables and jewelry in your immediate possession. OMS is not liable for jewelry.

clean and organized

Washer / Dryer

Washers must be disconnected ahead of time. Also, it is best to run the washing machine for a full cycle without any clothes to ensure all of the water has been emptied. OMS is not liable for any water that leaks onto the truck and onto your furniture. Gas dryers must be connected ahead of time as OMS does not touch anything gas-relate.

furniture moving

Lamps and Mirrors

Remove ornamental tops from table lamps, and place in a large box. Floor lamps and table lamps which cannot be boxed will be wrapped in furniture blankets and taken as is. Lamp shades Wrap in white clear tissue paper only and place in medium/large box marked “fragile.” Do not use newsprint on any lamp shade that may be marked.

SEE WHAT OUR CLIENTS SAY
Online Movers & Storage has literally saved me over and over again. They are extremely dependable, very responsive, friendly, super quick and overall just wonderful!! Sandy and Alvaro are the definite employees to be highlighted. Sandy always picks up the phone with her friendly attitude and great experience she always gets the job done. Sandy is a total asset to this company. I can not say enough fantastic things about her. She is truly spectacular!!! Alvaro, one of the moving men, is also incredible! He always leads his team of movers quickly, always respecting the clients wishes, extremely fast, always cleaning up along the way and also just plain wonderful. Thank you for hiring two extremely competent employees Online Moving & Storage. Because of Sandy and Alvaro I will continue to recommend this company to all of my family and friends. Go Sandy! Go Alvaro! From one very happy customer.
Lisa S.
14:22 18 Jul 21
This is THE BEST moving company of Miami!! You can definitely trust them to do a great job, at a great speed, be responsible with your belongings, and to be overall respectful and professional.Highly recommended, would definitely use them again!
Valeria B.
00:20 11 Jul 21
Best moving company out there! Will definitely use them again!
Bee B
17:35 10 Jul 21
Responsable people, always on time, I have used them several times and will definitely use them again.
Diego P.
17:52 01 Jul 21
I've used them several times and we have been very satisfied with their services.
J.P. G.
21:10 29 Jun 21
We recommend this company for its punctuality, professionalism, dedication without forgetting that they are very economical. The Online team is the best in town.Don't even think about looking for others, they are the best …Thank for been part on my moving to my new houseThanks
francisco C.
03:58 18 Jun 21
Online movers were very responsive to my needs. They arrived on time and ready to work! The travel time from the load location to my house was FAST. The quote provided was honored with no up-selling you get from some movers. Sandy & her team are a valued asset to this community.
vanessa H.
13:44 17 Jun 21
Increíble la atención y trato personalizado de esta empresa. Me hace feliz saber que personas tan capacitadas hacen un trabajo de calidad. Darwin, Naim y los otros dos muchachos venezolanos fueron muy amables, responsables, educados y colaboradores. Súper puntual y organizado. No suelo escribir reviews pero definitivamente se los merecen. Gracias!!!!! 100% recomendados
Claudia T.
20:44 31 May 21
Excelente servicio, muy profesionales, responsables y cuidadosos. Los recomiendo y los llamaré de nuevo en mi próxima mudanza!
Giselle A.
00:36 30 May 21
Las personas que trabajan aquí son maravillosas, tanto el trato por teléfono con la oficina como los señores que hacen la mudanza. Todos son súper amables y educados. Ellos trabajan muy rápido, embalan los objetos con mucho cuidado. También tratan mesas de vidrios y espejos grandes con muchísimo cuidado. Son excelentes! Estoy muy satisfecha y agradecida
Sol R. B.
16:26 17 May 21
Todo el proceso de la mudanza fue excelente, llegaron puntuales, empacaron y embalaron todos los muebles en perfecto estado
Susana B.
14:01 12 May 21
La mudanza mas rapida y eficiente que he tenido! Trabajaron super rapidos y hasta llegaron 30 min antes. Muy feliz con los servicios!
Anggie B.
15:08 30 Apr 21
The crew was amazing! Extremely professional, responsible and helpful. Also dealing with Sandy was an absolute pleasure. I highly recommend their services!!!
francine R.
16:11 12 Apr 21
Amazing! Great bunch of guys, super quick, super safe, super cheap compared to most and super hilarious, I had so much fun with these guys and laughed sooooo hard I almost forgot that I was being evicted lol. My dust bunnies and I will never use a different moving company.
Charles R.
17:24 07 Apr 21
Simply the best! They were so nice and took the best care of my things. Very efficient and quick. The service is absolutely worth every dollar. Great prices, service and attention since the minute I hired them. They made my moving experience so easy and soft! Thank you!
Maria Alesia S.
17:10 07 Apr 21
Super eficaz excelente muy recomendable los servicios de la empresa en todo 5 estrellas🙏👏👏👏👏
Hutchison F.
03:15 04 Apr 21
I had to assemble bed frames, nightstands, chairs and Online Movers did all of these for me in a matter of an hour. I am grateful for them, Naim and his team were pretty fast and very focus. They communicate between them very well.I had few stuff I had to put in storage so I am also doing storage and so far it has been great.Highly recommended
Carla M.
01:35 02 Apr 21
Excelente experiencia con este equipo de trabajo, me embalaron y desembalaron todos nuestros muebles en tiempo record, fueron puntuales, profesionales y agradables. Mi esposa y yo estamos contentos y queremos recomendarlos
Andres R.
01:28 02 Apr 21
Puntuales, rápidos y cuidadosos. Satisfecha al 100%
Karina Fernandes G.
19:07 31 Mar 21
I highly recommend this Company. They were very professional. They took good care of all my furniture, were punctual, responsive and above all, always with a good attitude and disposition.
Carlos Q.
21:14 29 Mar 21
I was in the hospital on moving day, so all coordination fell on my wife. online mover came through big time! They were courteous, helpful and practiced respectful social distancing. Niam and his crew of 4 could not have been more helpful. I had been told that online movers was good, but bit expensive. We got three other estimates and reluctantly added them when they called. To my surprise, their estimate was lowest. Their bid was lower than the other's transportation cost. Their contracting process was a little over-the-top, but their service was outstanding! They have our unqualified endorsement and our highest recommendation.
Audrey A.
09:30 22 Mar 21
First of all, I want to thank the whole team of Online Movers for making my experience very smoothly. I took my time doing research finding a good company and I don't regret it. My move was local, staff very professional, I was called to confirm the moving day a day before, and the truck arrive at the time promise. Everything was done the same day and honestly they did it very fast, I hired 4 guys so I could be done quicker.I highly recommend them.
Susy
02:44 15 Mar 21
I am grateful that I found this company, it feels like I moved to a new house but didn’t have to do anything, in the blink of an eye same furniture appeared unpacked and in place at my new home. Feels good to have help from professional staff. I offered them pizza and soda so they would have a break.Highly recommended
Eduardo A.
21:31 13 Mar 21
I am more than happy with their service, they just moved and it was very smooth. I have 2 giant dogs and a cat and they were very friendly.I was helped with all the packing and unpacking and I have to say it is a lot of work. Wouldn’t have done it without them.
valentina S.
18:43 13 Mar 21
Yo estoy encantada con el trabajo que me hicieron los muchachos de Online Movers. Me lograron terminar la mudanza en un día tal como yo quería. Un equipo muy profesional desde que reservamos al día hasta que me desembalsaron todo. Estoy muy feliz con el resultado. Miles de gracias
Mariela R.
19:26 12 Mar 21
Me encanto trabajar con esta compañía, fue super profesional. Me mudaron (embalaje y desembalaje) de todos mis muebles más almacenamiento. Todos los empleados fueron educados, llegaron a tiempo, mantuvieron sus máscaras puestas en todo momento. Todo llego a su destino intacto, no mequeda más que agradecerles. Los felicito y los recomiendo
GAudy S.
18:57 12 Mar 21
Amazing company, very professional, punctual and with good attitute. I recommend them a 100%
Carolina N.
02:03 12 Mar 21
I am very happy with their service!! Best one use so far!!
Daniela P.
19:43 01 Mar 21
I had the best experience!!! I have really delicate furniture, specially all white to be more specific and I did not want anything to get dirty that was my biggest concern. These hard workers washed their hands many times, I also provided them with a big purell hand sanitizer and masks in case they needed some. Everything came out very smooth, furniture was perfectly fine and clean placed in my new home.I am also doing storage with this company so in my experience I 100% recommend Online Movers
Ariana A.
15:51 01 Mar 21
We recently moved out of the city; our biggest move yet and our Online Movers team couldn't have been more professional, efficient and friendly. The team arrived on time and helped wrap up any existing fragile pieces and was able to take large furniture out without damaging it or the interior of the apartment. They made their way to our new home and unpacked each item, ensuring everything was in the proper room before cleaning everything up and heading out. Their timeliness was perfect and their positive energy made a stressful situation as relaxing as possible. We'd recommend them to anyone!
NELLEY E.
15:10 16 Feb 21
This was our first experience using a moving company. While our move was local, Felipe and his team arrived on time and for the 6 hours it took for them to move everything in, they did not stop working! They were extremely professional, knowledgeable on packing our items safely for the trip and put all our furniture in all the correct spots. I will never not use movers again and will always use Online Movers & Storage! Thank you Felipe & crew!! You made the move in to our first house so memorable!
Ann G K.
08:00 10 Feb 21
Great team, the guys did a great job.They made our move so super easy and smooth, we are so appreciative!!and they kept asking If they can help make it easier.Highly recommend them if you're looking for a really good moving company!!!
Omer W.
13:26 29 Jan 21
They were on time, the 3 individuals who did our move we’re amazing and fast, all while being very careful with our furniture. Thank you!
Mauricio D.
14:43 26 Jan 21
I am so happy with their service. I had Darwin, Alvaro & Felipe. One guy works the truck, the 2 others do the wrapping and lifting, a true team work in a very short time frame. I am still impressed as of how they fitted all my furniture in the truck including patio furniture. They so kindly asked where to put the furniture and how I wanted it, assembling everything. So glad to be able to sleep on my bed the same night of the moving. They moved boxes and arranged them as I had them at my previous place. Fantastic and totally recommended! Sandy, the secretary or operator was very diligent, checking on my moving process prior the big move and giving me the right and/or accurate price! Loved them!!!!
Nino C.
20:00 25 Jan 21
Online Movers & Storage are hard workers who worked very professionally. My Family and I are happy with our packing and unpacking experience, everything was impeccable. I would like to recommend them because it is worth it to have a company that meets the clients needs.They gave us a FULL day of work 8 entire hours, and took some of our furniture to their storage to keep safe.P.S - Don't forget to tip them at the end because they work very hard and put up with a LOT of weight.
Dosita R.
05:36 29 Dec 20
Excellent job! I’ll work with this company again. Very professional
Romina Gómez M.
23:51 08 Dec 20
Los mejores!!!
Daniela P.
23:36 08 Dec 20