FREQUENTLY ASKED QUESTIONS

Find answers to your questions or concerns in our FAQ section below. You'll also see some moving tips you can apply on your next move!
How far in advance should I schedule my move?

The earlier the better! 2-4 weeks is what we usually prefer, but if you plan on moving during our peak times which is summer, end of the month or a weekend, please call us 4-6 weeks before your planned date.

Do Ineed an estimate

We usually can give you a pretty accurate quote over the phone based on the information and inventory you provide. We do suggest an on-site estimate if you have a larger home (4+ bedrooms), commercial move (office space) or any unusual items (pool table, piano, hot tubs ect.) Estimates are non-biding and free of charge.

When should I hire a moving company?

To make sure you’ll be able to hire the best movers and to get the best price, hire a moving company at least a few months in advance.

What payment methods are accepted?

We accept all major credit cards and cash. No personal checks unless previously agreed on.

MOVING TIPS
Online Movers & Storage serves South Florida (Dade, Broward, Palm Beach) for decades. Our years of experience led us to come up with these tips that will surely help you on your next move.
packing bedding, blankets and pillows

Bedding

Place bedding in large boxes or garbage bags that are clean and secure. Light articles such as blankets or pillows may be put into furniture drawers.

bedroom sets and furniture

Beds

Box springs and mattresses may be placed into mattress covers or cartons. OMS will dismantle your beds, place them on furniture blankets inside the truck.

packing and moving your fine china

China

Wrap china and all fragile objects in wrapping paper individually, preferably using small boxes, or dish pack boxes. Large plates and heavy items should be placed in the bottom of the box; smaller items, such as glasses and saucers should be placed on top. Do not over pack each box, or place items above the edge of the box.

moving books and study materials

Books and Magazines

Books should be packed into small, book cartons, and secured with packing tape. Wrap valuable books individually. DO NOT pack books in furniture drawers as the extra weight could damage your furniture. Pack canned goods in small, sturdy boxes. Do not over pack. Boxes should not weigh over 50 lbs.

delicate clocks and antique items

Clocks

Pendulums on clocks should be removed or secured tightly to the base of the clock. Small clocks may be wrapped and placed in boxes.

food

Food

OMS will not be liable for damage caused by food spilling on other items. Perishable food should never be stored or shipped.

moving fish tanks and animals

Fish Tanks / Aquarium

OMS does not insure fish tanks or aquariums. If you would like us. to take them regardless, they must be emptied of water, stones, or any other debris.

refrigerators and appliances

Refrigerators

Defrost and thoroughly dry your refrigerator before moving. This is very important. The doors should be left open several hours to air after defrosting. All trays, shelves, and removable parts should be removed and wrapped separately. All perishable food must be removed as well, and can be placed into a cooler with ice to preserve.

packing clothing

Clothing

Wardrobe boxes are provided by OMS for an extra charge and are used to transport hanging clothes from your closet. Wardrobes will hold approximately 25 hangers depending upon the size of your garments. This is the best way to transport hanging clothes as they will be transported to you clean and wrinkle-free. Other clothing should be placed in medium to large boxes, suitcases, trunks, or left in dresser drawers.

moving glass tops and delicate furniture

Glass Tops to Furniture

For long-distance moves it is a good idea to have these items crated. For local moves they will be wrapped in furniture blankets and placed safely in the truck.

grandfather clocks and antiques

Grandfather Clocks

Remove chimes. Secure weight chains tightly against the back of the clock with wire or strong string and remove weights and pendulums. If uncomfortable packing yourself, OMS will pack it safely for you.

piano movers in south florida

Pianos

OMS uses specialized piano moving equipment to move any size piano. Each piano is moved differently according to the type, weight, and flights of stairs involved. OMS charges additionally for this service.

packing and moving computers and small electronics

Computers / Copiers

OMS does not insure computers, copiers, or any other computer-related items unless they are listed as additional insured. Because of the fragility of these items, it is impossible to assure that they will work the same as before transportation simply due to the bouncing of the items in the truck. It is best to take these items in your car ahead of time. Copiers will be wrapped with furniture blankets and shrink wrap to ensure extra safety.

packing kitchen appliances and utensils

Kitchen Utensils

Kitchen utensils should be placed in small boxes, or dish pack boxes. Durable, heavy pieces placed on the bottom, and light ones on top. All of the items should be wrapped in paper, or towels, to prevent scratching. Toasters, irons, waffle irons, mixers, etc., may be wrapped individually and placed in medium-sized cartons with other kitchen utensils. Once again, place heavier items on the bottom; lighter items on top.

move your yard equipment like mowers and trimmers

Mowers / Gasoline Powered Tools

Gas tanks should be drained and all reservoirs emptied. No flammable mixtures or articles may be transported by public carriers.

moving rugs and carpets

Rugs

It is not necessary to remove rugs from the floors. OMS will do this for you. If you are going to be storing rugs or carpets, it is a good idea to have them cleaned beforehand.

secure moving

Valuables

Legal documents, important papers, jewelry, and currency should be handled by you personally. Keep them in your immediate possession. OMS is not liable for these items.

move tv's and electronics

Television Sets

All television sets should be moved in their original boxes whenever possible. If the original boxes have been discarded, then OMS will wrap the televisions in furniture blankets. Widescreen televisions will be wrapped in furniture blankets, and shrink wrapped to ensure safety.

move sound equipment

Stereos / VCR / DVD / Bluray

All stereo components should be placed in their original boxes whenever possible. If the original boxes have been discarded, components can be either placed in medium, or large boxes, or wrapped in furniture blankets. If placed in boxes make sure that there is padding in between each component.

picture packing and moving

Paintings and Pictures

Small pictures may be wrapped individually and placed in medium/large boxes. Large and valuable pictures and paintings must be wrapped in furniture blankets, placed in mirror cartons, or crated for moving. OMS will not be liable for paintings of exceptional value unless they are listed as additionally insured.

closet packing

Particle Board Furniture

OMS does not insure unstable particle board furniture due to its breakability. Particle board was not built to be moved: only kept in place. The only way to ensure it being delivered safely to your new home is to disassemble it in its entirety, and reassemble it again once you arrive.

we move plants

Plants

OMS does not insure plants and their containers, and suggests that they should be handled personally by the owner. OMS occasionally will move large plants/pots but will assume no responsibility to any damage that might occur to them.

inventory and tracking for your move

Records

Pack records on end, side by side, to provide the greatest resistance to weight pressure. Use sturdy, small boxes only.

premium moving and storage services

Jewelry

Keep valuables and jewelry in your immediate possession. OMS is not liable for jewelry.

clean and organized

Washer / Dryer

Washers must be disconnected ahead of time. Also, it is best to run the washing machine for a full cycle without any clothes to ensure all of the water has been emptied. OMS is not liable for any water that leaks onto the truck and onto your furniture. Gas dryers must be connected ahead of time as OMS does not touch anything gas-relate.

furniture moving

Lamps and Mirrors

Remove ornamental tops from table lamps, and place in a large box. Floor lamps and table lamps which cannot be boxed will be wrapped in furniture blankets and taken as is. Lamp shades Wrap in white clear tissue paper only and place in medium/large box marked “fragile.” Do not use newsprint on any lamp shade that may be marked.

SEE WHAT OUR CLIENTS SAY
Darwin, Alvaro y Rafael fueron muy puntuales y profecionales. Tuvieron sumo cuidado con mis cosas. 100% recomendados
Carolianna M.
Carolianna M.
17:34 21 May 22
Exceptional Service, Personel with experience in service
Jose M.
Jose M.
21:36 18 May 22
Excelente servicio quedamos con mi Esposo muy satisfechos. Amables ,profesionales y son super cuidadosos con todo .además ellos te ponen todo en el lugar que usted desea. La verdad que los recomendamos 100% .Gracias y que Dios les Bendiga su Negocio 🙏
Maria Caridad “Cary” Naranjo R.
Maria Caridad “Cary” Naranjo R.
22:17 13 May 22
Theses guy did a great job, very professional,I hate moving and you guys made it easy.Thank you
mike M.
mike M.
23:14 05 May 22
Un servicio excelente y muy profesional, desde la evaluación y cotización final con Ana hasta la ejecución de mudanza con un personal altamente capacitado y muy amables todos los chicos. Los muebles fueron empacados con mucho cuidado y desempacados y colocados en el destino donde se les indicó. No tuve ningún tipo de inconvenientes, y nada llego roto ni rayado. Muchísimas gracias por todo, los recomiendo al 100%. En verdad es un precio que lo vale por todo el trabajo que hacen con calidad.
Martha T.
Martha T.
03:05 05 May 22
Thank you Online Movers for such a pleasant moving experience! We look forward to round 2 (move-in day) coming up soon.
Isabella M.
Isabella M.
15:36 04 May 22
The movers were very professional, effcient, and knew what they were doing. They hannddled everything with care.
Lisandro F.
Lisandro F.
17:35 02 May 22
The movers were fantastic; fast and punctual. They had told me that they would be there at 9:30am and were there at 9:20, ready to go! They wrapped, secured and took very good care of every piece of furniture. I have no negative feedback to give the team who took care of my belongings.
D
D
19:04 27 Apr 22
Timely, professional, efficient, and polite. They are fair priced and accommodating. Highly recommend them. Best of all, they are insured and have workers compensation which is crucial for communities with HOA’s. When they completed the job, they properly picked up everything . Wonderful experience!
Cristina F.
Cristina F.
12:22 21 Apr 22
Very thankful for the service provided from Online Movers, from booking the pick-up to finalizing the job. Everything went super smooth! Also want to thank Jose, Roberto and John, they were extremely efficient and careful with the moving. Will definitely contact them again if needed!
Lesley Tai C.
Lesley Tai C.
15:54 15 Apr 22
They were the best !! Super fast moving and they take care of every little thing of my house!!
Sofia K.
Sofia K.
20:24 08 Apr 22
Puntuales, buen quipo, seguridad en todo momento.Keep up the good work.
Alberto A.
Alberto A.
23:27 07 Apr 22
I was dreading my move so much and we cannot thank Online Movers enough for such a smooth process, they truly took off so much weight off our shoulders. The crew took care of our things and made the move in a timely manner and the best part was that we did not even have to pack anything ourselves, they do it for you!Thank you online movers, will absolutely use again!
Emmanuelle P.
Emmanuelle P.
20:57 06 Apr 22
Wonderful service. Punctual, efficient, respectful and helpful crew. Keep up the good work!
Viviana V.
Viviana V.
21:40 02 Apr 22
Super impressed with this company! Jesus and Dionis were an amazing team that majorlyOver-delivered! The moving elevator in my building broke in the middle of the move before they had a chance to move the biggest pieces of furniture (3 seater couches) and the couches didn’t fit in the smaller elevators. But these guys didn’t give up. With the best attitude of really helping one could ask for, they tried and tried until they tactically figured out how to fit the couch into the smaller elevator. Further, I really appreciated that the company charged a flat rate for the move because it definitely took longer than usual and it would have been very expensive had they charged hourly. I’m definitely hiring them again!
Yane D.
Yane D.
23:13 28 Mar 22
I will definitely use them in the future. They are punctual, you can text Or call at anytime. If its after normal business hours they respond first thing in the morning. Very nice people and fair pricing!
Teresa B.
Teresa B.
14:42 06 Mar 22
We had a very positive experience with Online Movers & Storage. The movers, Darwin, Jesus and Melvin arrived at 9am sharp and worked efficiently to wrap our furniture and prep our move. They were respectful of our things and our time. We were able to view the storage unit and found the warehouse to be climate controlled as advertised and safe. We would 100% use Online Movers again!
Heather W.
Heather W.
14:15 28 Feb 22
Excellent experience. Luis, Dionis, Alejandro y Adiwil helped me with my move. Team is professional, sharp and on point. I’ve requested their services on two different occasions. Highly recommended .
Olga M.
Olga M.
18:35 26 Feb 22
Very professional and helpful. They handled everything with care and swiftly. Highly recommend. Darwin, Jesus and Carlos get an A+ from me. 👍🏼
Erica G.
Erica G.
17:48 24 Feb 22
Darwin and Jesus were excellent! They covered all my furniture and took care to put everything in its place at the new house. I wont be using any other moving company from now on
Isabella R.
Isabella R.
18:10 23 Feb 22
Excellent experience and service.They take care of all the furniture, walls and personal items as if they were their own.Darwin and Jesus did an amazing job today and got it all done under the expected time.Highly recommend calling them for your next move.
Juan Zuluaga (.
Juan Zuluaga (.
18:02 23 Feb 22
Moving is never fun or easy but working with Online Movers & Storage for my recent move certainly made it much easier. From my first interaction with Laura, Customer Service, to the moving crew's punctuality, courtesy and professionalism on moving day, it made the whole experience of moving less stressful.
David H.
David H.
13:38 20 Feb 22
I want to tell you that Darwin, Melvin and Jesús are magnificent guys, first because they arrived on time, they called me to confirm their arrival a few minutes before the time and their attention was kind, polite, cordial and above all with a smile. I think the company has some very valuable men working. They treated my furniture with great care, they did not damage or hit anything. Really very happy with their work and the best thing is that they are Latinos! Thanks for everything guys! they are the best. 100 points!!!
Cristina O.
Cristina O.
20:22 18 Feb 22
My move went smooth. The men are very nice and professional. Would definitely recommend
gala G.
gala G.
18:41 17 Feb 22
I was a bit skeptical about using this company for a move out and into storage (I had not heard about them) but was very pleasantly surprised by the three movers handling my job. Darwin, Jesus and Melvin - arrived on time-were courteous and professional. We’re eager to help and to ensure satisfaction. They moved at lightning speed handling all my belongings with care. I highly recommend the three men for your next move. Fy
Cesar H.
Cesar H.
06:55 17 Feb 22
Luis, Álvaro and Rafael were excellent!!Very professional, I fully recommend this company, this is the second time I use them and they always do a great job.Will use them in the future again.
Dolce L.
Dolce L.
21:17 13 Feb 22
Muy amables. Empacaron todo muy bien y lo guardaron en su Storage por varios meses. Y ahora mudamos fuera del estado y fueron muy amables para permitirnos sacar los muebles. Los recomiendo mucho!
Rosa L.
Rosa L.
21:04 10 Feb 22
Efficient, professional movers in Miami. Super responsive and transparent with pricing. Will use them again for sure.
Nicole R.
Nicole R.
21:34 01 Feb 22
Luis, Sergio,Álvaro y Richard were amazing. They arrived on time. They took their time to wrap all the items I wanted to be wrapped up. They have everything they need it. Also, they brought an extra truck at no extra charge to me because their truck wasn't sufficient for my move. I will keep them in mind for my next move, either for my business or personal. If I could give them 6 stars, I would.
Nestor M Z.
Nestor M Z.
00:25 28 Jan 22
Prompt, efficient and careful. Price as quoted. Highly recommended.
Chris C.
Chris C.
19:08 26 Jan 22
Luis and team were puntual and professional. They made the moving process extremely easy. Would definitely recommend and use again. Thank you for everything!
Marielis L.
Marielis L.
03:39 19 Jan 22
The most trusted moving company! Extremely fast, yet gentle with wrapping and packing! Respectful and very professional.I highly recommend their services and would be using them again!THANKS FOR MAKING THIS MOVE STRESS-FREE!
Seaside Hallandale Beach Senior L.
Seaside Hallandale Beach Senior L.
14:15 17 Jan 22
Amazing service and had all of the required materials for the job. Friendly and accommodating staff. Would highly recommend.
Dothack
Dothack
23:18 16 Jan 22
The movers were very nice and very fast and made the entire process of moving so much easier and stress free!
Anna R.
Anna R.
14:44 07 Jan 22
Excelente servicio y amabilidad.
Luis A.
Luis A.
16:01 03 Jan 22
Ana was very courteous and professional on the phone and provide us with an estimate very quickly. They do the moving the same day in a very careful and efficient way. Luis Miguel handle very properly.
cesar S.
cesar S.
01:26 01 Jan 22